May.05.09
Veeda Software Improves Doctor/Patient Communication and Reduces Costs
Healthcare Effectiveness and Efficiency

In
the keynote address to his company’s premier
users’ conference in November 2008, CEO
Girish Navani announced the beta release of
eClinicalMessenger, a new automated speech
solution and messaging service, to eClinical
Works’ network of 25,000+ doctors.
eClinicalMessenger utilizes
Voice-over-Internet Protocol (VoIP) to
enable physician practices to send voice
messages, in batches or singularly, to
patients for appointment reminders, lab
results, diagnostic imaging, and statements.
Conference participants enthusiastically
responded to the introduction of this
much-anticipated automated voice messaging
mechanism that integrates seamlessly with
their current eClinicalWorks EMR system.
During two separate break-out sessions
regarding eClinicalMessenger, eClinicalWorks'
Product Development Manager Robert Lynes,
and Hendrick Melo, Veeda Software's Founder
and President, provided details about the
many benefits eClinicalMessenger offers.
Both men stressed the importance and
implications of the product's ability to
reach a large number of patients in a very
short time. Attendees realized that,
contrary to what at first may have appeared
to be a de-personalizing factor, the
automated capability reduced administrative
burdens; allowed health care professionals
more time to concentrate on the patient
health care needs; and to provide extra
attention to those who need more focused
personal attention.
Veeda Software's Contribution to the Solution
eClinicalWorks had recognized an un-tapped
business opportunity in the automation of
phone notifications from their EMR/PM
software and set out to build what would
become eClinicalMessenger. After considering
open-source tools and other vendors,
eClinicalWorks selected Aculab Prosody X as
its platform for eClinicalMessenger.
Because of Veeda Software's proven ability
to deliver on its promises, and because of
Veeda's extensive experience with Aculab's
voice over IP technology, eClinicalWorks
selected Veeda Software to ensure successful
software design, implementation, and the
continued success of eClinicalMessenger.
Veeda Software tools are high-level
Microsoft .NET wrappers that abstract the
hardware and device driver specifics. These
tools allow software developers to
concentrate on the application details, such
as the different business rules that drive
the system, instead of forcing them to
contend with the underlying hardware.
Further, Veeda software development tools
allowed eClinicalWorks engineers to
concentrate their efforts on other layers of
the software development such as the user
interface development and higher level
business logic, which were most familiar to
them.
Positive Results
Veeda enabled eClinicalWorks to provide its
service for as little as $0.10/call vs. the
$0.25/call that industry leaders typically
charge - a 60 percent savings. The full
integration of the eClinicalWorks EMR/PM
solution reduced the level of tech support
requested by doctors who used older
technology and generated value through cost
savings and increased productivity for both
eClinicalWorks and its customers. By
conservative estimates, the solution
generated $3,100/year savings for each
provider.
Ensuring Continued Success
eClinicalMessenger's introduction and eager
acceptance by clients and developers
established a high standard. As system users
utilize the solution, push its bounds, and
demand more functionality, eClinicalWorks
creates improvements and expands system
capabilities. To help them meet these goals,
eClinicalWorks continues to work with Veeda
Software as its development partner for high
quality, timely, competitive, and
profit-generating solutions for its critical
application components.
eClinicalWorks
eClinicalWorks is a Westborough,
Massachusetts-based market leader in
ambulatory clinical systems. The award
winning eClinicalWorks Electronic Medical
Record (EMR) application enables private
physicians groups, enterprise health
systems, community health centers (CHCs),
and federally qualified health centers
(FQHCs) to manage patient flow, immediately
access patient records in-house or remotely,
electronically communicate with the
referring physicians, and securely send
consult notes and clinical data.
Combined with the eClinicalWorks practice
management solution, Unified EMR/PM,
eClinicalWorks technology allows easy review
and completion of patient histories, past
visits, current medications, allergies, labs
and diagnostic tests. Its registry reporting
and clinical decision support features make
this a next-generation EMR - elevating the
role of the system from passively collecting
information to actively helping health care
professionals provide accurate, timely,
effective, and cost efficient medical
services.
Veeda Software
Veeda Software has provided critical-path
development services to eClinicalWorks since
May 2007. For its initial engagement with
Veeda Software, eClinicalWorks asked Veeda
to create a custom software solution to
control the Cantata (now Dialogic)
Brooktrout TR1034 fax hardware to provide
services of automated fax broadcasting and
automated fax receiving.
Given the success of their initial
engagement with Veeda Software, and in
addition to the eClinicalMessenger work,
eClinicalWorks also requested continued help
from Veeda Software in developing fax
transmission and reception based on the
Aculab Prosody X hardware environment.
Apr.06.09
ComLinQ
The Client

ComLinQ
is a Texas-based company that provides
prepaid phone card services. For eight
years, ComLinQ's in-house resources built,
modified, and maintained a software system (Syslinq)
that supported Natural MicroSystems' ISDN
telephony hardware.
ComLinQ's Syslinq application was written
entirely in C and was designed for use on
Microsoft® Windows®-based systems. Its main
source code file included most of the code
necessary to run a few variations of
phone-card applications. The primary
application was a phone-card system that
allowed callers to identify themselves
through a PIN number and to choose an
outbound number to dial. Other applications
included "Forwarding" and "Quicklinq".
ComLinQ's Challenge
Like many other telephony companies that
faced increased competition and a need for
efficient services, ComLinQ decided to
upgrade from an ISDN-based solution to a
Voice over Internet Protocol (VoIP)
platform. This was a critical business
imperative that would allow ComLinQ to
migrate from outdated POTS technology in
order to survive the fierce competition for
low-cost long distance communications
service.
ComLinQ defined an upgrade that supported
the Aculab Prosody X IP media processing
boards - products that provide essential
functionality and that can be used to build
a wide range of next generation telco and
enterprise applications, and service
delivery platforms.
Internal or External Solution?
ComLinQ's plan was to have internal
developers re-write their application to
make use of the new Aculab cards. However,
ComLinQ faced a major challenge when its
lead developer left the company because of
personal reasons. ComLinQ was faced with a
large hardware investment and no way to
implement their solution.
To help them revise their telephony
solution, ComLinQ realized that it had to
engage a third-party development team to
modify their existing application - and
turned to Aculab for references. Aculab
suggested Veeda Software, LLC and an
Australian developer as possible candidates.
Project Scope and Proposed Solutions
ComLinQ's full business solution included
functions of business logic in programs
outside of Syslinq. These subsystems (called
from or embedded in Syslinq such that any
packaged software option would have to be
extensively modified) had their own sets of
existing rules which had to be maintained.
Veeda Software identified these major
systemic challenges as key problems and
proposed a value-based custom solution that
would address current business logic,
particularly regarding how tightly the
telephony hardware "calls" were coupled with
the billing system. The other developer
proposed a lower cost alternative that would
have them identify, adapt, and implement an
off-the-shelf software package to solve the
problem. However, their solution would
inevitably require a redesign of the entire
billing and other business logic systems.
Nonetheless, ComLinQ chose to move ahead
with the second developer's low-cost
proposal that they felt could be implemented
rapidly.
Programming Problems and Jeopardized Business
Six months after ComLinQ project start, the
developer still had not delivered any usable
code. ComLinQ then realized that it was not
possible to use an existing prepaid card
application to replace Syslinq; that the
developer's solution was not practical; and
that the developer was incapable of
delivering the solution it proposed.
Windows of business opportunities were
closing fast. ComLinQ knew it needed an
immediate and comprehensive resolution to
their problem. Hendrick Melo, Veeda
Software's Founder and President, had
remained in touch with ComLinQ principals
after he presented his company's proposal -
despite having not been chosen as the
original solution developer. When ComLinQ's
president, Travis Hamer, realized the
original vendor could not deliver a modified
off-the-shelf solution, he acknowledged
Melo's persistence and the efficacy of his
solution and then engaged Veeda as a
stateside software development partner to
replace the original vendor.
Veeda Resolves the Problems
Instead of packaged software, Veeda Software
offered a custom application built on a
portfolio of tools and techniques that
facilitate customized telephony software
solutions. Veeda offered a vast library of
existing source code, documentation, and
business knowledge to create a solution that
fit ComLinQ's very specific needs. Veeda
proposed a replacement application to
Syslinq, one that would operate with the
Aculab Prosody X family of cards. To allow
rapid development and implementation, the
new application would not immediately
support all existing Syslinq functions.
However, its modular design guaranteed
maintainability and ease of functional
expandability in the future.
Veeda considered ComLinQ's critical
application needs and designed suitable
components to address them. Unlike Syslinq,
Veeda's solution separated the business
logic portion from the hardware access
portion to enable simpler maintenance of the
business logic source code. More
specifically, the separation of the business
logic into the Microsoft .NET framework
facilitates maintenance of the application
as it provides a simpler means for
programmers to modify call rules and other
business logic. It allows programmers to use
any .NET languages (Visual Basic, C#, J#,
etc.) to maintain and/or expand the code.
The new application employs extensive use of
object-oriented programming practices to
provide easier expandability for subsequent
updates.
To optimize the solution for the Aculab
Prosody X platform, the core of the solution
comprises a Windows Dynamically Linked
Library (DLL) to drive the card to perform
the basic telephony functions required by
this application. Further characteristics
include C++ programming that allows the user
to address the Aculab API directly and to
increase efficiency in the low-level code,
and .NET-ready code that allows users of
.NET-based languages to easily create and/or
modify telephony applications.
Positive Results
By leveraging existing code, tools, and
techniques, Veeda Software maintained its
initial proposal budget, eliminated rush
charges, and was able to compress man-years
of work into a few calendar months to
provide a much-needed technology solution
for ComLinQ's business challenge. Veeda
ensured successful implementation of
ComLinQ's core calling system operational
functionality including basic Syslinq
functions (pre- and post-paid calling
cards), 800-forwarding, and international
local access.
A Continuing Relationship
Based on Veeda Software's accurate analysis
of the problem and its successful and timely
implementation of an efficient solution,
ComLinQ issued two subsequent contracts to
Veeda to add enhanced system features and
functions. As part of this continuing
engagement, Veeda has already delivered a
new conference calling platform and expects
to roll out more functionality regularly.
Reflecting on the situation, ComLinQ's Hamer
states, "Veeda Software delivered spot-on
results for us - on time, on budget, as
promised. I regret not having chosen them in
the first place. Ultimately, their
commitment, expertise, and can-do attitude
saved us from a looming business disaster.
We look forward to a long and successful
partnership with Veeda."
Veeda Software, LLC continues to be a
significant resource and contributor to
ComLinQ's success as a key telephony service
provider.
Nov.07.08
LumenVox joins the growing list of internationally recognized firms with whom we have forged a formal relationship.
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They recognize that a successful speech
recognition solution involves the technology
and expertise of companies whose products
and services work in symbiotic harmony with
their product. LumenVox partners, like
Veeda, design and deploy speech applications
and also have complementary technology, such
as text-to-speech.
As viewers of this
website know, Veeda Software has a powerful
commitment to growth. We have chosen to
implement this growth by developing strong
relationships with firms whose product or
service complements our own. Because our
focus is on custom software development that
leverages our inventory of tools and
techniques, we are in a unique position of
helping our partners while obtaining our own
goals.
LumenVox provides accurate and
affordable speech recognition software
together with a committed focus on excellent
customer service. Its innovative speech
technology empowers channel integrators,
developers, and solution providers to design
and deploy dynamic speech solutions.
LumenVox has gained industry recognition by
winning over 25 awards for innovation,
technical excellence, and user's choice for
its Speech Engine and Speech Tuner.
In Veeda
engagements that call for speech recognition
we are proud to suggest to our client that
we embed the LumenVox speech recognition
programs in the delivered solution. In this
way we do not have to do additional work.
This leads to a savings in time and money
for our industrial customers.
Oct.31.08
Veeda Software taps Patricia D. Schuldenfrei, RN, EdD
as a resource in medical information
systems. Readers of the Visioneer and this
website might recognize Pat’s last name.
She is indeed the wife of Sr. Business
Advisor Robert Schuldenfrei. As our firm
produces more and more medically related
software having someone with credentials in
healthcare is a real plus. She has
published and spoken on a national level on
nursing, hospital management, and education.
Pat is currently doing quality assurance
work for a 400 bed regional hospital. She
has a number of additional licenses and
certifications, so she is in a position to
know and advise clients in medical systems.
She is a Certified Professional in Health
Quality (Healthcare Quality Certification
Board of the National Association for
Healthcare Quality). Pat is also a Florida
Licensed Heath Care Risk Manager.
Prior to that Dr. Schuldenfrei was Dean of Nursing at
Roxbury Community College in Boston. At
Roxbury, an inner-city institution, she led
successful re-accreditation effort of a
nursing program under challenging
conditions.
After that she was the nursing
liaison to the development of the Meditech,
Computerized Physician Order Entry (CPOE)
system at Spaulding Rehabilitation
Hospital. During the installation phase of
the system she developed and implemented the
CPOE education for physicians and nurses on
staff.
May.15.08
Veeda Software is now a Dialogic Application Partner Innovator.

The partnership with Dialogic goes back over ten years, thus predating the formation of Veeda Software, LLC. It all began with one of their divisions, Brooktrout, when it was an independent company and our coworkers were working for other firms. Early in our relationship we were asked to develop a “plug ‘n play” capability for their Fax boards to be used when installing those boards in a Windows Server computer. The engagement went so well that Dialogic used this capability under contract with Microsoft to supply the embedded Fax software in the next release of Windows Server in 2000. From that point on Dialogic and their predecessor firms Brooktrout and Cantata hired us to do work for them and their customers. Veeda in turn recommended Dialogic products to our clients. For a look at one such project follow this link (
http://www.veedasoftware.com/experience/bli.aspx) to the BLI page.
Since the acquisition of a number of
smaller firms, Dialogic has grown and we
have grown with them by using their
telephony gear to the benefit of Veeda
customers. We are an official Dialogic
partner. They are a major firm in the
telecommunications hardware industry.
Their range of products scale from rather
modest Fax boards to equipment used by the
largest telcos in the world. They are
company with global experience and presence.
Dialogic has shipped more than 45 million
ports worldwide.
Of importance to our customers, Dialogic
shares this impressive technology and
customer base with a small select group of
partners of which Veeda software is justly
proud to be one. While the official
partner list is large, there are very few
Dialogic partners that are 100% dedicated to
developing custom telephony programs as we
do here at Veeda Software. And this is
not just a one way street. We have
been bringing prospects to Dialogic for the
entire lifetime of our company.
Dialogic’s corporate profile
As a company committed to growth, Dialogic
has become a leading provider of world-class
technologies based on open standards such as
host media processing and other multimedia
products that enable its customers and
partners to deliver innovative mobile, video,
IP, and TDM solutions for Network Service
Providers and Enterprise Communication
Networks. For Network Service Providers,
Dialogic delivers a suite of open telecom
hardware and software components (both IP
and TDM) that include field-proven media and
signaling gateways, high-density multimedia
processing solutions, IP media servers/MRFs,
and signaling protocol software at multiple
levels of integration. For Enterprise
Communication Networks, Dialogic supplies
innovative IP, transitional hybrid, and
flexible TDM products that enable the
integration of new IP communications
technologies into existing voice
applications and document management systems
that include fax. Decades of experience and
continued investment uniquely qualify
Dialogic to create leading-edge products,
and its partners rely on these flexible
components to rapidly deploy value-added
solutions around the world.
Visit
Dialogic here.
Apr.03.08
Veeda at ACE 2008.
Veeda’s presentation at the Aculab
Communications Exchange was a success.
Hendrick Melo presented a topic on T.38 -
The Future of Fax in the VoIP Age last April
1st. His presentation addressed the
technological issues, the implementation
issues, and the business case for Fax over
IP with T.38. If you would like to get a
copy of the PowerPoint presentation, please
email us at
info@veedasoftware.com.
Mar.01.08
Hendrick Melo to
present at ACE 2008. Veeda Software
was invited to participate at the Aculab
Communications Exchange (ACE) 2008, Aculab’s
7th annual global partner conference, in
Scottsdale, AZ. Drawing on his long
experience with the Fax industry, Hendrick
will be presenting a session called:
"T.38 - the future of Fax in the VoIP age."
The topic will address the technical case
for T.38 vs. the alternatives, as well as a
number of business opportunities for Fax
over the Internet. We hope to see you there.
To learn more about ACE,
click here.
Nov.22.07
Veeda Software is now "Connected with Aculab."

Throughout the last 18 months, the Veeda team has been engaged in projects that required the use of a high-end communications board. Our customers decided on the Prosody X card from Aculab. Since our first meetings with the Aculab team, we at Veeda realized we were dealing with a true market leader. Aculab found in Veeda Software a company that had the right experience, the tools, and the techniques to be able to develop solutions on their platform from day one. It was only natural that we join their partner program to solidify what had already been a fruitful relationship for both companies.
With this partnership, we have now taken another significant step in solidifying our commitment to providing the best custom telephony solutions by partnering with a world leader in enabling technologies for the communications industry.
Aculab’s corporate profile
Aculab enables developers and systems integrators to produce a variety of high performance communications solutions. Aculab’s portfolio offers an exceptional mix of capabilities that are easy to integrate and bring real value - reduced costs, increased customer satisfaction and competitive advantage. A complete range of open standards building block technologies for use within telco or enterprise environments, as well as essential support services, are offered. Products include media resources, digital network access, VoIP, fax, speech processing and conferencing. Support is available to help developers through each stage of their product’s life cycle including pre-sales consultancy, technical support, training and marketing.
Visit Aculab here.
Oct.31.07
The fall edition of the Visioneer is out. Keep informed about what's happening at Veeda, how we are growing and who's helping us achieve our success so far. In this issue we talk about about our progress and what our vision is for ordered growth. We also present one of the companies that has fueled our growth. Finally, we want you to know about the latest additions to our software programming staff.
For anyone reading this news clip and did not get a copy of the Visioneer please send an e-mail message to:
info@VeedaSoftware.com and we will put you on our mailing list.
Sep.10.07
Veeda Software, LLC is now hiring junior level developers. We have a major contract under way and a number of smaller projects in development. Our prospects for the fall and winter look promising so now is the time to increase the size of our professional staff. The board has approved of the hiring of full time and part time programmers with solid technical skills.
Our firm is dedicated to the principle of ordered growth. We will neither hire before we have the cash flow to support staff, nor will we wait too long such that the new team members cannot make a contribution to work already in house. People who join Veeda today will be coming aboard during the formative years and can expect to benefit from being with our company from its earliest days.
Aug.09.07
Veeda Software is now Veeda Software, LLC. Hendrick Melo, President, announced today that we have reorganized our firm and we now are a Limited Liability Company. Consistent with our plan for organized growth the directors felt that the time was right to add this modicum of formality. You will shortly see our new name on letterhead, business cards, and here on our website. Mr. Melo added that although we may be a bit more formal now, all of our clients, vendors, and friends can still pick up the phone and ask for Hendrick.
Jul.30.07
E-Newsletter launched. Veeda Software distributed the first edition of the Visioneer, our new e-newsletter. This quarterly publication is designed to complement our website and be yet another vehicle of communications from the firm to our public. While this website will always be the first place where news from Veeda Software will appear, the e-newsletter will echo what has happened over time. Since our customers, suppliers, and friends do not read the website every day, the e-newsletter will be a quarterly update about events that have recently taken place. For anyone reading this news clip and did not get a copy of the Visioneer please send an e-mail message to:
info@VeedaSoftware.com and we will put you on our mailing list.
Apr.13.07
Veeda Software begins an advertising campaign. Mr. Schuldenfrei, acting in his marketing role, explained that the firm had grown to the point where we could become proactive in generating new business for Veeda Software. We are using Google to sponsor telephony links. This will insure that when the public is looking for telephony services Google will make it easy to find our web site. This move is but one small step in our plan to become a major firm in the software industry.
Mar.01.07
Veeda Software opens office. Hendrick Melo announced today that our firm passed a significant milestone by taking office space. These are very exciting times at Veeda Software. We were very cramped in our old location and could not even invite clients into our old place of business. Therefore, we made a bold commitment and took space at 77 Oak St, Suite
201A B1, Newton, MA 02464. See our location in
Google Maps. This location includes parking for our visitors and is easily accessible to routes 128 and 95.
The new offices arrive simultaneously with our experiencing an ever increasing demand for our services. This uptick in business is from both new and existing clients. We now have a better, larger, and more flexible space in which to work and hold conferences with our customers. This allows our managers, engineers, and clients greater collaboration while working on our various projects. Even more importantly, there is room in the building for additional space as we grow.
Feb.07.07
New web site is launched. As a major component of its marketing plan, Veeda Software has established a position on the World Wide Web. The site is located at:
www.VeedaSoftware.com. At launch time the site is not yet completed. However, we never expect web sites to ever be completed. The purpose of our site is to be a changing panorama that reflects what is new at Veeda today. The site is, however, ready to introduce us to the world-wide community and explain what we can contribute. This web site is but one aspect of our marketing plan. Watch the News topic for further developments as we announce them.
Feb.01.07
Veeda Software taps Robert Schuldenfrei to provide guidance. Hendrick Melo, President of Veeda Software, announced today that Robert Schuldenfrei will aid the firm in three functional areas. He will be augmenting management in new business development, creating managerial control systems, and planning the firm’s transition from specialty software to a full line enterprise wide software company. Bob has known the people in the firm for many years. Mr. Melo believes that his 35 years of business experience will be of great value to Veeda in its current high growth position. For more information about
Mr. Schuldenfrei please see the “Our People” sub topic in the “About Us” topic